Privacy Policy

International Innovation Company LLC, operating as IIC Arabia ("IIC", "we", "us", or "our"), respects your privacy and is committed to handling personal data responsibly. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you access iicarabia.com and related pages.

This policy is intended to align with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and applicable regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA). Where you provide information on behalf of an organisation, you confirm that you are authorised to do so.

We may collect personal and business contact information that you voluntarily provide, technical information generated when you browse our website, and interaction data related to forms, downloads, and communication channels.

The categories of information we process may include name, company name, job function, email address, telephone number, service interest, message content, IP address, browser type, device characteristics, referring pages, and general usage patterns. We do not intentionally collect sensitive personal data unless you include it in a message and it is necessary to respond to your enquiry.

When you submit our contact form, we collect the details you enter—such as your name, email address, company, phone number, selected service category, and message—to respond to your enquiry and maintain a record of business communication.

Contact form submissions are stored in our secure internal systems and may trigger email notifications to authorised IIC personnel. We use this information solely for client communication, service coordination, record keeping, and quality assurance related to your request.

When you request a quotation or proposal—via our contact form, dedicated quote intent links, or the IIC Connect chat interface—we process the information needed to assess scope, prepare commercial responses, and coordinate technical discussions.

Quote-related data may include project context, site location references, technical requirements, timelines, and procurement details you choose to share. This information is used for commercial evaluation, internal routing to the appropriate IIC discipline, and follow-up communication. It is not used for unrelated marketing without your consent.

If you express interest in employment or submit career-related information through our website or linked communication channels, we process the details you provide to evaluate suitability for roles within IIC and to contact you regarding recruitment opportunities.

Career enquiries may be retained for talent pipeline purposes for a reasonable period. Where CVs or employment histories are submitted, they are accessed only by authorised HR and hiring personnel and are handled with appropriate confidentiality.

We automatically collect certain technical and usage information when you visit our website, including pages viewed, navigation paths, approximate geographic region, session duration, and interaction events such as link clicks and document downloads.

This data helps us understand how visitors use our services content, improve website performance, measure engagement with capability pages, and maintain security. Usage data is generally processed in aggregated or pseudonymised form where appropriate for analytics and reporting.

Our website may use cookies, local storage, session identifiers, and similar technologies to enable core functionality, remember language preferences, measure traffic, and support analytics tools.

Cookies may be set by IIC or by third-party analytics providers acting on our behalf. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect language selection persistence or our ability to measure site performance accurately.

We use Google Analytics 4 (GA4) to understand website traffic and user behaviour in aggregate. GA4 may collect information such as pages visited, events triggered, device type, and general interaction patterns through cookies or similar identifiers.

Google processes analytics data in accordance with its own privacy policies and may store or process data on servers outside the Kingdom of Saudi Arabia. We configure analytics to support measurement of business-relevant events—such as contact submissions and document downloads—without using this data for unrelated purposes.

We use Google Tag Manager (GTM) to manage analytics and measurement tags in a controlled manner. GTM loads scripts that may set cookies or send event data to configured third-party services, including Google Analytics.

GTM itself does not independently profile individuals for its own purposes; it facilitates the deployment of tags we authorise. Tag configurations are reviewed periodically to ensure they align with this Privacy Policy and our operational measurement requirements.

We use Microsoft Clarity to analyse how visitors interact with our website through session recordings, heatmaps, and aggregated interaction metrics. Clarity helps us identify usability issues and improve navigation without replacing our primary analytics tools.

Clarity may capture on-screen interactions and page elements you view. Sensitive information you type into forms may be masked where technically feasible. Data collected through Clarity is processed by Microsoft in accordance with its service terms and privacy documentation.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain business records appropriate to our industrial services operations.

Retention periods vary by data type: active enquiry records are kept while a business relationship is ongoing or under evaluation; analytics logs are retained according to configured tool settings; and archived records may be held for statutory or contractual periods before secure deletion or anonymisation.

IIC implements administrative, technical, and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or loss. Access to enquiry and lead data is restricted to authorised personnel with a legitimate business need.

While we apply industry-appropriate safeguards—including access controls, secure storage locations, and restricted configuration files—no method of electronic transmission or storage is completely secure. We encourage you not to submit confidential project data through open web forms unless appropriate for initial enquiry purposes.

We may share limited information with trusted service providers who assist us in hosting, email delivery, analytics, session recording, and website security. These providers process data on our instructions and are expected to maintain appropriate confidentiality and security standards.

Third-party platforms such as Google and Microsoft operate under their own terms and privacy policies. We select providers that support our business requirements and review integrations periodically. We do not sell personal data to third parties.

Subject to applicable law in the Kingdom of Saudi Arabia, you may have rights to access, correct, update, restrict, or delete personal data we hold about you, and to withdraw consent where processing is consent-based.

You may also have the right to object to certain processing activities or request information about how your data is handled. Requests should be submitted using the contact details below. We will respond within reasonable timeframes required by applicable regulations.

If you believe your data has been processed inconsistently with this policy or applicable law, you may contact us directly. You may also have the right to lodge a complaint with the competent authority in the Kingdom of Saudi Arabia.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or service offerings. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Material changes will be posted on this page. We encourage you to review this policy periodically. Continued use of the website after updates constitutes acknowledgement of the revised policy, subject to applicable legal requirements.

For privacy-related questions, data subject requests, or concerns about this policy, please contact International Innovation Company LLC using the details below or our website contact form.

International Innovation Company LLC (IIC Arabia) — Email: info@iicarabia.com — Telephone: +966 59 939 3182 — Kingdom of Saudi Arabia.