/* ================================================================
   IIC Connect — enterprise client engagement portal
   Navy · Gold · White
   ================================================================ */

.visually-hidden {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.iic-assistant {
    --iic-navy: #0a2348;
    --iic-navy-deep: #06162c;
    --iic-navy-glass: rgba(10, 35, 72, 0.88);
    --iic-surface: rgba(15, 45, 82, 0.72);
    --iic-gold: #d89b2b;
    --iic-gold-dark: #c48a24;
    --iic-gold-soft: rgba(216, 155, 43, 0.14);
    --iic-gold-line: rgba(216, 155, 43, 0.42);
    --iic-white: #ffffff;
    --iic-text: rgba(255, 255, 255, 0.94);
    --iic-text-muted: rgba(255, 255, 255, 0.72);
    --iic-text-soft: rgba(255, 255, 255, 0.55);
    --iic-border: rgba(255, 255, 255, 0.1);
    --iic-shadow:
        0 24px 64px rgba(6, 22, 44, 0.42),
        0 0 0 1px rgba(255, 255, 255, 0.06) inset;
    --iic-ease: cubic-bezier(0.22, 1, 0.36, 1);
    --iic-panel-w: min(400px, calc(100vw - 56px));
    --iic-panel-h: min(560px, calc(100vh - 140px));
    --iic-panel-bottom: 96px;
    --iic-panel-right: 28px;
    --iic-fab-bottom: 28px;
    --iic-fab-right: 28px;
    --iic-radius: 14px;
    --iic-radius-sm: 8px;

    position: fixed;
    z-index: 10050;
    bottom: var(--iic-fab-bottom);
    right: var(--iic-fab-right);
    font-family: "Plus Jakarta Sans", Inter, system-ui, -apple-system, Segoe UI, sans-serif;
    font-size: 14px;
    line-height: 1.5;
    color: var(--iic-text);
    pointer-events: none;
}

.iic-assistant > * {
    pointer-events: auto;
}

/* Backdrop (mobile sheet) */
.iic-assistant__backdrop {
    position: fixed;
    inset: 0;
    background: rgba(6, 22, 44, 0.55);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
    opacity: 0;
    transition: opacity 0.32s var(--iic-ease);
    z-index: 10048;
    pointer-events: none;
}

.iic-assistant__backdrop.is-visible {
    opacity: 1;
    pointer-events: auto;
}

/* Launcher */
.iic-assistant-launcher {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 18px 12px 14px;
    border: 1px solid rgba(255, 255, 255, 0.18);
    border-radius: 999px;
    background: linear-gradient(145deg, #e4b03a 0%, var(--iic-gold) 48%, var(--iic-gold-dark) 100%);
    color: var(--iic-navy-deep);
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.02em;
    cursor: pointer;
    box-shadow: 0 8px 28px rgba(216, 155, 43, 0.35);
    transition:
        transform 0.28s var(--iic-ease),
        box-shadow 0.28s var(--iic-ease),
        background 0.28s var(--iic-ease);
    position: relative;
}

.iic-assistant-launcher:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 36px rgba(216, 155, 43, 0.42);
}

.iic-assistant-launcher:focus-visible {
    outline: 2px solid var(--iic-white);
    outline-offset: 3px;
}

.iic-assistant-launcher[aria-expanded="true"] {
    background: linear-gradient(145deg, var(--iic-navy) 0%, var(--iic-navy-deep) 100%);
    color: var(--iic-white);
    border-color: var(--iic-gold-line);
    box-shadow: var(--iic-shadow);
}

.iic-assistant-launcher__icon {
    display: flex;
    align-items: center;
    justify-content: center;
}

.iic-assistant-launcher__label {
    white-space: nowrap;
}

.iic-assistant-launcher__pulse {
    position: absolute;
    top: 6px;
    right: 8px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #2ecc71;
    box-shadow: 0 0 0 0 rgba(46, 204, 113, 0.5);
    animation: iicPulse 2.4s var(--iic-ease) infinite;
}

.iic-assistant-launcher[aria-expanded="true"] .iic-assistant-launcher__pulse {
    display: none;
}

@keyframes iicPulse {
    0% { box-shadow: 0 0 0 0 rgba(46, 204, 113, 0.45); }
    70% { box-shadow: 0 0 0 8px rgba(46, 204, 113, 0); }
    100% { box-shadow: 0 0 0 0 rgba(46, 204, 113, 0); }
}

/* Panel */
.iic-assistant-panel {
    position: fixed;
    bottom: var(--iic-panel-bottom);
    right: var(--iic-panel-right);
    width: var(--iic-panel-w);
    max-width: 420px;
    min-width: min(390px, calc(100vw - 56px));
    height: var(--iic-panel-h);
    max-height: min(560px, calc(100vh - 140px));
    display: flex;
    flex-direction: column;
    background:
        linear-gradient(165deg, rgba(18, 52, 95, 0.92) 0%, var(--iic-navy-glass) 38%, rgba(6, 22, 44, 0.96) 100%);
    backdrop-filter: blur(20px) saturate(1.2);
    -webkit-backdrop-filter: blur(20px) saturate(1.2);
    border: 1px solid var(--iic-gold-line);
    border-radius: var(--iic-radius);
    box-shadow: var(--iic-shadow);
    overflow: hidden;
    opacity: 0;
    transform: translateY(12px) scale(0.98);
    transition:
        opacity 0.34s var(--iic-ease),
        transform 0.34s var(--iic-ease);
    visibility: hidden;
    z-index: 10052;
}

.iic-assistant-panel.is-open {
    opacity: 1;
    transform: translateY(0) scale(1);
    visibility: visible;
}

.iic-assistant-panel[hidden] {
    display: flex !important;
}

/* Header — fixed band (flex child, does not scroll) */
.iic-assistant-header {
    z-index: 4;
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 8px 10px;
    flex-shrink: 0;
    background: rgba(10, 35, 72, 0.96);
    border-bottom: 1px solid rgba(216, 155, 43, 0.22);
    box-shadow: 0 6px 16px rgba(6, 22, 44, 0.18);
}

.iic-assistant-header__nav {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: nowrap;
}

.iic-assistant-nav-btn {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    padding: 5px 8px;
    border-radius: 7px;
    border: 1px solid var(--iic-border);
    background: rgba(255, 255, 255, 0.06);
    color: var(--iic-text-muted);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.02em;
    cursor: pointer;
    white-space: nowrap;
    transition:
        background 0.2s var(--iic-ease),
        color 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease),
        opacity 0.2s var(--iic-ease);
}

.iic-assistant-nav-btn:hover:not(:disabled) {
    color: var(--iic-white);
    background: var(--iic-gold-soft);
    border-color: var(--iic-gold-line);
}

.iic-assistant-nav-btn:disabled {
    opacity: 0.42;
    cursor: not-allowed;
}

.iic-assistant-nav-btn:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

.iic-assistant-header__brand {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
}

.iic-assistant-header__avatar {
    flex-shrink: 0;
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: 0.04em;
    color: var(--iic-navy-deep);
    background: linear-gradient(145deg, #f0c45a, var(--iic-gold));
    border: 1px solid rgba(255, 255, 255, 0.25);
}

.iic-assistant-header__meta {
    min-width: 0;
}

.iic-assistant-header__title {
    margin: 0;
    font-size: 13px;
    font-weight: 700;
    line-height: 1.25;
    color: var(--iic-white);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.iic-assistant-header__status {
    margin: 1px 0 0;
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 10px;
    color: var(--iic-text-muted);
}

.iic-assistant-header__dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #3dd68c;
    flex-shrink: 0;
}

.iic-assistant-header__close {
    margin-inline-start: auto;
    flex-shrink: 0;
    min-height: 28px;
    padding: 5px 8px;
    font-size: 10px;
    font-weight: 700;
    font-family: inherit;
    display: inline-flex;
    align-items: center;
    gap: 3px;
    border: 1px solid rgba(255, 255, 255, 0.14);
    border-radius: 7px;
    background: rgba(255, 255, 255, 0.05);
    color: var(--iic-text-muted);
    cursor: pointer;
    white-space: nowrap;
    transition:
        color 0.2s var(--iic-ease),
        background 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease);
}

.iic-assistant-header__close:hover {
    color: var(--iic-white);
    background: rgba(255, 255, 255, 0.1);
    border-color: rgba(255, 255, 255, 0.2);
}

.iic-assistant-header__close:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

/* Scroll region — only middle content scrolls */
.iic-assistant-scroll {
    position: relative;
    flex: 1 1 auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.iic-assistant-scroll__fade {
    position: absolute;
    left: 0;
    right: 8px;
    height: 14px;
    pointer-events: none;
    z-index: 2;
    opacity: 0;
    transition: opacity 0.22s var(--iic-ease);
}

.iic-assistant-scroll__fade--top {
    top: 0;
    background: linear-gradient(180deg, rgba(10, 35, 72, 0.95) 0%, rgba(10, 35, 72, 0) 100%);
}

.iic-assistant-scroll__fade--bottom {
    bottom: 0;
    background: linear-gradient(0deg, rgba(10, 35, 72, 0.95) 0%, rgba(10, 35, 72, 0) 100%);
}

.iic-assistant-scroll[data-scroll-top="true"] .iic-assistant-scroll__fade--top,
.iic-assistant-scroll[data-scroll-bottom="true"] .iic-assistant-scroll__fade--bottom {
    opacity: 1;
}

/* Dock — contact, meta, composer (flex child, does not scroll) */
.iic-assistant-dock {
    position: relative;
    flex-shrink: 0;
    z-index: 4;
    background: rgba(6, 22, 44, 0.97);
    border-top: 1px solid rgba(216, 155, 43, 0.18);
    box-shadow: 0 -8px 20px rgba(6, 22, 44, 0.22);
}

.iic-assistant-email-fallback {
    padding: 8px 10px 6px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
    text-align: center;
}

.iic-assistant-email-fallback[hidden] {
    display: none !important;
}

.iic-assistant-email-fallback__text {
    margin: 0 0 6px;
    font-size: 10px;
    line-height: 1.45;
    color: var(--iic-text-muted);
}

.iic-assistant-email-fallback__label {
    font-weight: 600;
    margin-inline-end: 0.25rem;
}

.iic-assistant-email-fallback__link {
    color: var(--iic-white);
    font-weight: 700;
    text-decoration: none;
    word-break: break-all;
}

.iic-assistant-email-fallback__link:hover {
    color: var(--iic-gold);
}

.iic-assistant-email-fallback__copy {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 28px;
    padding: 5px 12px;
    border-radius: 8px;
    border: 1px solid var(--iic-border);
    background: rgba(255, 255, 255, 0.06);
    color: var(--iic-text-muted);
    font-size: 10px;
    font-weight: 700;
    font-family: inherit;
    cursor: pointer;
    transition:
        background 0.2s var(--iic-ease),
        color 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease);
}

.iic-assistant-email-fallback__copy:hover {
    color: var(--iic-white);
    background: var(--iic-gold-soft);
    border-color: var(--iic-gold-line);
}

.iic-assistant-email-fallback__copy:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

.iic-assistant-toast {
    position: absolute;
    left: 10px;
    right: 10px;
    bottom: calc(100% + 6px);
    padding: 8px 10px;
    border-radius: 8px;
    border: 1px solid var(--iic-gold-line);
    background: rgba(10, 35, 72, 0.98);
    color: var(--iic-white);
    font-size: 10px;
    font-weight: 600;
    text-align: center;
    box-shadow: 0 8px 20px rgba(6, 22, 44, 0.35);
    z-index: 6;
}

.iic-assistant-toast[hidden] {
    display: none !important;
}

/* Views */
.iic-assistant-view[hidden] {
    display: none !important;
}

.iic-assistant-view--chat {
    display: flex;
    flex-direction: column;
    gap: 8px;
    min-height: 0;
}

.iic-assistant-view--menu {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

/* Scrollable body */
.iic-assistant-body {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 10px 10px 12px;
    scroll-behavior: smooth;
    scrollbar-width: thin;
    scrollbar-color: rgba(216, 155, 43, 0.55) rgba(255, 255, 255, 0.06);
}

.iic-assistant-body::-webkit-scrollbar {
    width: 7px;
}

.iic-assistant-body::-webkit-scrollbar-track {
    background: rgba(255, 255, 255, 0.05);
    border-radius: 999px;
    margin: 4px 0;
}

.iic-assistant-body::-webkit-scrollbar-thumb {
    background: rgba(216, 155, 43, 0.5);
    border-radius: 999px;
    border: 1px solid rgba(6, 22, 44, 0.35);
}

.iic-assistant-body::-webkit-scrollbar-thumb:hover {
    background: rgba(216, 155, 43, 0.72);
}

.iic-assistant-section-label {
    margin: 0 0 6px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--iic-gold);
}

/* Welcome */
.iic-assistant-bubble {
    padding: 9px 11px;
    border-radius: var(--iic-radius-sm);
    border: 1px solid var(--iic-border);
    animation: iicBubbleIn 0.36s var(--iic-ease);
}

.iic-assistant-bubble--bot {
    background: rgba(255, 255, 255, 0.06);
    border-inline-start: 2px solid var(--iic-gold);
}

.iic-assistant-bubble--user {
    align-self: flex-end;
    max-width: 88%;
    background: linear-gradient(145deg, rgba(216, 155, 43, 0.22), rgba(216, 155, 43, 0.1));
    border-color: rgba(216, 155, 43, 0.28);
    color: var(--iic-white);
}

.iic-assistant-bubble p {
    margin: 0;
    font-size: 12px;
    line-height: 1.48;
    color: var(--iic-text-muted);
}

.iic-assistant-bubble__lead {
    font-weight: 600;
    color: var(--iic-text) !important;
    margin-bottom: 6px !important;
}

.iic-assistant-bubble__prompt {
    margin-top: 6px !important;
    font-weight: 600;
    color: var(--iic-gold) !important;
}

/* Quick action cards */
.iic-assistant-quick-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
}

.iic-assistant-quick-card {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 9px;
    text-align: start;
    border: 1px solid var(--iic-border);
    border-radius: var(--iic-radius-sm);
    background: rgba(255, 255, 255, 0.04);
    color: var(--iic-text);
    cursor: pointer;
    transition:
        background 0.22s var(--iic-ease),
        border-color 0.22s var(--iic-ease),
        transform 0.22s var(--iic-ease);
}

.iic-assistant-quick-card:hover {
    background: var(--iic-gold-soft);
    border-color: var(--iic-gold-line);
    transform: translateY(-1px);
}

.iic-assistant-quick-card:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

.iic-assistant-quick-card__icon {
    flex-shrink: 0;
    color: var(--iic-gold);
    margin-top: 1px;
}

.iic-assistant-quick-card__text {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.iic-assistant-quick-card__text strong {
    font-size: 11px;
    font-weight: 600;
    line-height: 1.3;
}

.iic-assistant-quick-card__text small {
    font-size: 10px;
    color: var(--iic-text-soft);
    line-height: 1.35;
}

/* Service chips */
.iic-assistant-service-list {
    display: flex;
    flex-wrap: wrap;
    gap: 5px;
    align-content: flex-start;
}

.iic-assistant-service-chip {
    padding: 5px 9px;
    border-radius: 999px;
    border: 1px solid var(--iic-border);
    background: rgba(255, 255, 255, 0.04);
    color: var(--iic-text-muted);
    font-size: 10.5px;
    font-weight: 500;
    line-height: 1.3;
    cursor: pointer;
    transition:
        background 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease),
        color 0.2s var(--iic-ease);
}

.iic-assistant-service-chip:hover,
.iic-assistant-service-chip.is-active {
    background: var(--iic-gold-soft);
    border-color: var(--iic-gold-line);
    color: var(--iic-white);
}

.iic-assistant-service-chip:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

/* Conversation thread */
.iic-assistant-thread {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

/* Action flow panel */
.iic-assistant-action__card {
    padding: 11px;
    border-radius: var(--iic-radius-sm);
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--iic-border);
    animation: iicBubbleIn 0.32s var(--iic-ease);
}

.iic-assistant-action__title {
    margin: 0 0 8px;
    font-size: 15px;
    font-weight: 700;
    color: var(--iic-white);
}

.iic-assistant-action__text {
    margin: 0 0 14px;
    font-size: 13px;
    line-height: 1.55;
    color: var(--iic-text-muted);
}

.iic-assistant-action__actions {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.iic-assistant-action__cta {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 10px 12px;
    border-radius: var(--iic-radius-sm);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    text-decoration: none;
    cursor: pointer;
    border: 1px solid rgba(255, 255, 255, 0.18);
    transition: transform 0.2s var(--iic-ease);
    font-family: inherit;
}

.iic-assistant-action__cta--primary {
    background: linear-gradient(145deg, #e4b03a, var(--iic-gold-dark));
    color: var(--iic-navy-deep);
}

.iic-assistant-action__cta--secondary {
    background: rgba(255, 255, 255, 0.06);
    color: var(--iic-text);
}

.iic-assistant-action__cta--ghost {
    background: transparent;
    color: var(--iic-text-muted);
    border-color: var(--iic-border);
    text-transform: none;
    font-size: 12px;
    letter-spacing: 0;
}

.iic-assistant-action__cta:hover {
    transform: translateY(-1px);
}

.iic-assistant-inline-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

/* Rich cards in thread */
.iic-assistant-rich-card {
    padding: 12px;
    border-radius: var(--iic-radius-sm);
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--iic-border);
    animation: iicBubbleIn 0.36s var(--iic-ease);
}

.iic-assistant-rich-card__title {
    margin: 0 0 6px;
    font-size: 13px;
    font-weight: 700;
    color: var(--iic-white);
}

.iic-assistant-rich-card__text {
    margin: 0 0 12px;
    font-size: 12.5px;
    line-height: 1.55;
    color: var(--iic-text-muted);
}

.iic-assistant-rich-card__actions {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.iic-assistant-rich-card__cta {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 10px 12px;
    border-radius: var(--iic-radius-sm);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    text-decoration: none;
    cursor: pointer;
    border: 1px solid rgba(255, 255, 255, 0.2);
    transition: transform 0.2s var(--iic-ease), box-shadow 0.2s var(--iic-ease);
}

.iic-assistant-rich-card__cta--primary {
    background: linear-gradient(145deg, #e4b03a, var(--iic-gold-dark));
    color: var(--iic-navy-deep);
}

.iic-assistant-rich-card__cta--secondary {
    background: rgba(255, 255, 255, 0.06);
    color: var(--iic-text);
    border-color: var(--iic-border);
}

.iic-assistant-rich-card__cta--ghost {
    background: transparent;
    color: var(--iic-text-muted);
    border-color: var(--iic-border);
    text-transform: none;
    font-size: 12px;
    letter-spacing: 0;
    font-family: inherit;
    cursor: pointer;
}

.iic-assistant-rich-card__cta:hover {
    transform: translateY(-1px);
}

.iic-assistant-rich-card__cta:focus-visible {
    outline: 2px solid var(--iic-white);
    outline-offset: 2px;
}

/* Typing indicator */
.iic-assistant-typing {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    border-radius: var(--iic-radius-sm);
    background: rgba(255, 255, 255, 0.04);
    align-self: flex-start;
}

.iic-assistant-typing[hidden] {
    display: none !important;
}

.iic-assistant-typing__dots {
    display: flex;
    gap: 4px;
}

.iic-assistant-typing__dots span {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--iic-gold);
    animation: iicTyping 1.2s var(--iic-ease) infinite;
}

.iic-assistant-typing__dots span:nth-child(2) { animation-delay: 0.15s; }
.iic-assistant-typing__dots span:nth-child(3) { animation-delay: 0.3s; }

.iic-assistant-typing__label {
    font-size: 11px;
    color: var(--iic-text-soft);
}

@keyframes iicTyping {
    0%, 80%, 100% { opacity: 0.35; transform: translateY(0); }
    40% { opacity: 1; transform: translateY(-3px); }
}

@keyframes iicBubbleIn {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Composer */
.iic-assistant-composer {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 10px max(8px, env(safe-area-inset-bottom, 0px));
    flex-shrink: 0;
}

.iic-assistant-composer__field {
    flex: 1 1 auto;
    min-width: 0;
    margin: 0;
}

.iic-assistant-composer__input {
    width: 100%;
    padding: 8px 11px;
    font-size: 13px;
    border-radius: 999px;
    border: 1px solid var(--iic-border);
    background: rgba(255, 255, 255, 0.08);
    color: var(--iic-white);
    font-family: inherit;
    line-height: 1.4;
    transition: border-color 0.2s var(--iic-ease), box-shadow 0.2s var(--iic-ease);
}

.iic-assistant-composer__input::placeholder {
    color: var(--iic-text-soft);
}

.iic-assistant-composer__input:focus {
    outline: none;
    border-color: var(--iic-gold-line);
    box-shadow: 0 0 0 2px rgba(216, 155, 43, 0.2);
}

.iic-assistant-composer__attach,
.iic-assistant-composer__send {
    flex-shrink: 0;
    width: 34px;
    height: 34px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    border: 1px solid var(--iic-border);
    background: rgba(255, 255, 255, 0.05);
    color: var(--iic-text-muted);
    cursor: pointer;
    transition:
        background 0.2s var(--iic-ease),
        color 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease);
}

.iic-assistant-composer__send {
    background: linear-gradient(145deg, #e4b03a, var(--iic-gold-dark));
    color: var(--iic-navy-deep);
    border-color: rgba(255, 255, 255, 0.2);
}

.iic-assistant-composer__attach:hover,
.iic-assistant-composer__send:hover {
    transform: translateY(-1px);
}

.iic-assistant-composer__attach:focus-visible,
.iic-assistant-composer__send:focus-visible,
.iic-assistant-composer__input:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

/* Contact bar */
.iic-assistant-contact {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 4px;
    padding: 6px 10px 4px;
    flex-shrink: 0;
}

.iic-assistant-contact__btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
    padding: 5px 2px;
    border-radius: 8px;
    font-size: 10px;
    font-weight: 600;
    text-decoration: none;
    color: var(--iic-text-muted);
    border: 1px solid transparent;
    transition:
        background 0.2s var(--iic-ease),
        color 0.2s var(--iic-ease),
        border-color 0.2s var(--iic-ease);
}

.iic-assistant-contact__btn:hover {
    background: rgba(255, 255, 255, 0.06);
    color: var(--iic-white);
}

.iic-assistant-contact__btn:focus-visible {
    outline: 2px solid var(--iic-gold);
    outline-offset: 2px;
}

.iic-assistant-contact__btn--whatsapp:hover {
    color: #5fe89a;
}

/* Footer */
.iic-assistant-footer {
    flex-shrink: 0;
    padding: 4px 10px 6px;
    border-top: 1px solid rgba(255, 255, 255, 0.06);
}

.iic-assistant-footer p {
    margin: 0 0 1px;
    font-size: 9px;
    line-height: 1.4;
    color: var(--iic-text-soft);
}

.iic-assistant-footer p:last-child {
    margin-bottom: 0;
}

.iic-assistant-footer strong {
    color: var(--iic-text-muted);
    font-weight: 600;
}

/* WhatsApp FAB */
.iic-assistant-wa-fab {
    position: fixed;
    bottom: max(var(--iic-fab-bottom), env(safe-area-inset-bottom, 0px));
    right: max(var(--iic-fab-right), env(safe-area-inset-right, 0px));
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 16px;
    border-radius: 999px;
    background: linear-gradient(145deg, #1fa866, #168652);
    color: #fff;
    text-decoration: none;
    font-size: 13px;
    font-weight: 600;
    border: 1px solid rgba(255, 255, 255, 0.14);
    box-shadow: 0 8px 24px rgba(22, 134, 82, 0.35);
    z-index: 10049;
    transition:
        transform 0.28s var(--iic-ease),
        opacity 0.28s var(--iic-ease),
        box-shadow 0.28s var(--iic-ease);
}

.iic-assistant-wa-fab:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 32px rgba(22, 134, 82, 0.42);
}

.iic-assistant-wa-fab:focus-visible {
    outline: 2px solid #fff;
    outline-offset: 3px;
}

.iic-assistant-wa-fab__label {
    display: none;
}

/* Launcher sits below open panel, above WhatsApp */
.iic-assistant-launcher {
    position: fixed;
    bottom: calc(max(var(--iic-fab-bottom), env(safe-area-inset-bottom, 0px)) + 52px);
    right: max(var(--iic-fab-right), env(safe-area-inset-right, 0px));
    z-index: 10051;
}

.iic-assistant.is-open .iic-assistant-launcher {
    bottom: calc(max(var(--iic-fab-bottom), env(safe-area-inset-bottom, 0px)) + 52px);
}

/* Open state: de-emphasize WA FAB, hide page floating CTA overlap */
.iic-assistant.is-open .iic-assistant-wa-fab {
    opacity: 0.55;
    transform: scale(0.94);
    pointer-events: auto;
}

.iic-assistant.is-open .iic-assistant-wa-fab:hover {
    opacity: 0.9;
    transform: scale(0.98) translateY(-1px);
}

body.iic-assistant-open .floating-cta {
    opacity: 0;
    pointer-events: none;
    visibility: hidden;
}

/* Desktop / laptop — compact panel only */
@media (min-width: 641px) {
    .iic-assistant-wa-fab__label {
        display: inline;
    }

    .iic-assistant__backdrop.is-visible {
        opacity: 0;
        pointer-events: none;
    }

    body.iic-assistant-open {
        overflow: auto;
    }
}

/* Mobile — full-screen bottom sheet */
@media (max-width: 768px) {
    .iic-assistant {
        --iic-panel-bottom: 0;
        --iic-panel-right: 0;
        --iic-fab-bottom: max(12px, env(safe-area-inset-bottom, 0px));
        --iic-fab-right: max(12px, env(safe-area-inset-right, 0px));
    }

    .iic-assistant-wa-fab {
        width: 46px;
        height: 46px;
        min-width: 46px;
        min-height: 46px;
        padding: 0;
        justify-content: center;
    }

    .iic-assistant-wa-fab__label {
        display: none;
    }

    .iic-assistant-launcher {
        width: 46px;
        height: 46px;
        min-width: 46px;
        min-height: 46px;
        padding: 0;
        bottom: calc(max(var(--iic-fab-bottom), env(safe-area-inset-bottom, 0px)) + 52px);
    }

    .iic-assistant-launcher__label {
        display: none;
    }
}

@media (max-width: 640px) {
    .iic-assistant {
        --iic-panel-bottom: 0;
        --iic-panel-right: 0;
        --iic-fab-bottom: max(12px, env(safe-area-inset-bottom, 0px));
        --iic-fab-right: max(12px, env(safe-area-inset-right, 0px));
    }

    .iic-assistant-panel {
        inset: auto 0 0 0;
        width: 100%;
        max-width: none;
        min-width: 0;
        height: min(92dvh, 720px);
        max-height: 92dvh;
        border-radius: var(--iic-radius) var(--iic-radius) 0 0;
        bottom: 0;
        right: 0;
        transform: translateY(100%);
    }

    .iic-assistant-panel.is-open {
        transform: translateY(0);
    }

    .iic-assistant-launcher[aria-expanded="true"] {
        opacity: 0;
        pointer-events: none;
        transform: scale(0.9);
    }

    body.iic-assistant-open {
        overflow: hidden;
    }
}

@media (max-width: 380px) {
    .iic-assistant-quick-grid {
        grid-template-columns: 1fr;
    }
}

/* RTL */
html[dir="rtl"] .iic-assistant,
body.is-rtl .iic-assistant {
    right: auto;
    left: max(18px, env(safe-area-inset-left, 0px));
}

html[dir="rtl"] .iic-assistant-launcher,
body.is-rtl .iic-assistant-launcher,
html[dir="rtl"] .iic-assistant-panel,
body.is-rtl .iic-assistant-panel,
html[dir="rtl"] .iic-assistant-wa-fab,
body.is-rtl .iic-assistant-wa-fab {
    right: auto;
    left: max(var(--iic-fab-right), env(safe-area-inset-left, 0px));
}

@media (min-width: 641px) {
    html[dir="rtl"] .iic-assistant-panel,
    body.is-rtl .iic-assistant-panel {
        left: var(--iic-panel-right);
        right: auto;
    }
}

html[dir="rtl"] .iic-assistant-bubble--bot,
body.is-rtl .iic-assistant-bubble--bot {
    border-inline-start: none;
    border-inline-end: 2px solid var(--iic-gold);
}

html[dir="rtl"] .iic-assistant-bubble--user,
body.is-rtl .iic-assistant-bubble--user {
    align-self: flex-start;
}

html[dir="rtl"] .iic-assistant-header__nav,
body.is-rtl .iic-assistant-header__nav {
    flex-direction: row-reverse;
}

html[dir="rtl"] .iic-assistant-header__close,
body.is-rtl .iic-assistant-header__close {
    margin-inline-start: 0;
    margin-inline-end: auto;
}

@media (max-width: 640px) {
    html[dir="rtl"] .iic-assistant-panel,
    body.is-rtl .iic-assistant-panel {
        left: 0;
        right: 0;
    }
}

/* Reduced motion */
@media (prefers-reduced-motion: reduce) {
    .iic-assistant-panel,
    .iic-assistant-launcher,
    .iic-assistant-wa-fab,
    .iic-assistant__backdrop,
    .iic-assistant-bubble,
    .iic-assistant-rich-card,
    .iic-assistant-quick-card,
    .iic-assistant-launcher__pulse {
        transition: none;
        animation: none;
    }

    .iic-assistant-body {
        scroll-behavior: auto;
    }
}

/* Mobile & tablet — IIC Connect QA (desktop panel unchanged) */
@media (max-width: 768px) {
    .iic-assistant {
        --iic-panel-w: min(400px, calc(100vw - 32px));
        --iic-fab-bottom: max(72px, calc(env(safe-area-inset-bottom, 0px) + 58px));
        --iic-fab-right: max(14px, env(safe-area-inset-right, 0px));
    }

    .iic-assistant-composer__input {
        font-size: 16px;
    }

    .iic-assistant-contact-dock {
        padding-bottom: max(8px, env(safe-area-inset-bottom, 0px));
    }

    .iic-assistant-email-fallback {
        max-width: 100%;
        overflow-wrap: anywhere;
    }
}

@media (max-width: 430px) {
    .iic-assistant-panel {
        height: min(88dvh, 680px);
        max-height: 88dvh;
    }

    .iic-assistant-launcher {
        padding: 11px 14px 11px 12px;
        font-size: 12px;
        gap: 8px;
    }

    .iic-assistant-quick-grid {
        gap: 8px;
    }
}

/* High contrast focus for WCAG */
@media (forced-colors: active) {
    .iic-assistant-launcher:focus-visible,
    .iic-assistant-header__close:focus-visible,
    .iic-assistant-composer__attach:focus-visible,
    .iic-assistant-nav-btn:focus-visible,
    .iic-assistant-quick-card:focus-visible,
    .iic-assistant-service-chip:focus-visible,
    .iic-assistant-composer__input:focus-visible,
    .iic-assistant-composer__send:focus-visible {
        outline: 3px solid CanvasText;
    }
}